Terms and conditions

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Terms and Conditions of Issuance and Virtual Payment Card

    1. Main definitions

    1. General agreement ‒ General User Agreement for Private Clients, conditions of which are applied to the Client.
    2. CVV2 number – virtual card three number security code sent to registered mobile phone number.
    3. Issuer – the issuer of the Card, JSC "LPB Bank" registered at Brivibas street 54, Riga, LV-1011, Latvia, Registration number 50103189561, authorized by the Financial and Capital Market Commission, License number (http://www.lpb.lv/).
    4. Card, Royal Pay Card – virtual Prepaid MasterCard card issued to cardholder by issuer under these Terms and Conditions.
    5. Cardholder – a natural person, whose data is imprinted on the card and who is granted by the Client the right to use the card to perform payment operations, pay for goods / services on the Internet and other media. The Cardholder and the Client is the same person.
    6. Payment operation – payment for goods / services on the Internet.
    7. Account – account of the Client in the System.
    8. Identification instruments – data of the Cardholder imprinted on the Card, Card number, CVV2 number and Card validity period.
    9. MasterCard – international payment card association managing the electronic money system which processes and manages information about payment operations with Cards.
    10. Card Limit – set monthly Card limit for funding the Card balance and payment operations.
    11. Other terms used in the Terms and Conditions of Royal Pay payment card issuance and usage are defined as described in the General agreement.
  1. 2. General provisions

    1. The issuer and owner of the Card is the Issuer, while the Royal Pay is the distributor of the Card providing electronic access to the Card data and funding option. The Card is opened and funds of the Cards are held in the institution of the Issuer. The Client is responsible for declaration of the Account opened in a foreign country in accordance with the legislation.
    2. The Card can be issued to the Client (Cardholder) who:
      1. has reached the age of 16;
      2. has an Account in Royal Pay system;
      3. has confirmed an appropriate Royal Pay authentication level, as described by paragraph 7.
    3. All provisions of the General agreement and the present Terms and Conditions are applied to the Cardholder.
    4. The Client shall pay fees set by the Institution for Card issuance, Card maintenance, payment operations and other operations. If any at all, fees shall be described by paragraph 8. The Client confirms that she/he has attentively read and understood the fees for Card services.
    5. By using the Prepaid Card for payments, Client consents to the use of his/her personal information as required to execute the payment in accordance with regulatory requirements and the MasterCard International Inc. rules.
    6. The present Terms and Conditions come into force at the moment of ordering the Card.
  2. 3. Card issuance and activation

    1. To order the Card, the Client submits a request via his/her Account in the System in accordance with the established rules.
    2. When ordering the Card, the Client might be required to pay for card issuance, delivery and one month's maintenance fees, according to Paragraph 8 and depending on whether virtual card is ordered.
    3. The Card is delivered to the Client:
    4. Virtual – immediately via Royal Pay System upon confirmation of appropriate identification level according to clause 7.3.1 and/or clause 7.3.2.
    5. Each Card issued to the Client is activated, i.e. the Cardholder (Client) can use the Card to pay on the Internet. Such identification instruments as Card number and CVV2 are sent immediately to the Client’s registered mobile phone number.
    6. Mobile phone number provided upon registration shall be used further as the means of 3D Secure verification.
    7. Prepaid Card can be denominated in EUR, USD, RUB or GBP.
    8. After expiration of validity of the Card, a new Card is issued to the Client automatically (if within 90 days till the Card expiration date the Client performed payment operations with the Card). If the Client does not wish to receive a new Card, she/he has to indicate it on his/her Account not later than 30 days before the Card expiration date.
    9. If the Client does not fund the Card within 30 (thirty) days from Card issuance, the Card is blocked. If the Client does not unblock the Card within 60 (sixty) days from Card issuance, it is blocked permanently. In such case, if the Client still wishes to use the Card, she/he shall submit a request on his/her Account to issue the Card once again and shall pay all fees set by the Institution.
    10. In order to cancel the Card, the Client shall contact the Royal Pay and fill in a form provided.
  3. 4. Card usage

    1. The Card shall only be used by the person, who has confirmed identity and appropriate identification level.
    2. Cardholder can use the Card:
      1. to pay for goods / services on the Internet;
    3. The Client may choose currency of the Card – EUR, RUB, USD, or GBP. When the Client funds the Card in a currency other than the currency of the Card, the currency is automatically converted according to the currency exchange rate.
    4. Standard limits according to the Royal Pay identification level of the Client are applied to the Card, but one payment operation with the Card cannot exceed 10 000 EUR. If the payment operation of the Cardholder, including fees for such operation if any, exceeds the limits, the payment operation is not executed.
    5. When paying for goods / services on the Internet, the Cardholder submits requested Identification instruments to the merchant / service provider. Such payment operation is considered authorized appropriately.
    6. Payment operations may not be executed if funds on the Card are arrested or the right to manage the funds is limited in another way, if the Card is blocked, if the amount of funds on the Card is insufficient to perform the payment operation (including fees for the operation if any), if limits of the Card are exceeded or the Card has expired. Payment operations may not also be executed if the Identification credentials are indicated incorrectly and/or the suspicion arises that the order to perform the payment operation has not been submitted by the Cardholder.
    7. If the Client does not pay fees, if any applied, for Card services, payment operations may not be executed and the Client Card will be first of all used to satisfy the requirements of the Institution under the present Supplement.
    8. The Client can see payment operations with the Card on his/her Account within the Royal Pay system.
    9. The Client can check the balance of the Card Account:
      1. for free on his/her Account;
      2. in other ways indicated in the System, if any.
    10. Account replenishment methods and fees are provided in the System.
    11. It is forbidden to use the Card to perform illegal operations, including purchase of goods or services prohibited or limited by the law or other legal acts.
    12. The Institution / Issuer has the right to temporarily suspend usage of the Card due to important reasons (technical prevention, change of the software, development, etc.).
    13. If the Institution receives instructions from bailiffs and/or other institutions or officers who have the right to arrest or give instructions to compulsorily deduct monetary funds of the Client or terminate payment of monetary funds from the account of the Client, the Institution has the right to transfer funds on the Card Account of the Client to the Royal Pay Account of the Client without a separate notice, and accordingly execute instructions of authorized persons and/or institutions.
  4. 5. Card blockage

    1. If the Cardholder (Client) believes that Identification instruments became known to third persons or sees illegal operations performed on his/her account, she/he shall immediately inform Royal Pay thereof orally (by calling 24/7 to the phone number +37167651373) or in written (to the email support@royalpay.eu). After such notification the Card is blocked. When blocking the Card, the Institution may request to fill in additional documents and submit additional data. It is forbidden to use the blocked Card. If the Cardholder (Client) believes that the Card Identification instruments have become known to third persons and/or that illegal operations are performed on the Account, she/he shall inform competent institutions thereof.
    2. The Client shall confirm the circumstances, time and place of losing the Card’s Identification instruments indicated in the oral notification to the Institution not later than 14 (fourteen) calendar days since oral notification described in clause 5.1. If the Cardholder fails to fulfil this obligation in written within the set period of time, it is considered that the Cardholder Card’s Identification instruments have become known to third persons due to gross negligence of the Cardholder.
    3. If the Client believes that the Card’s Identification instruments have become known to third persons and/or illegal operations are performed on the Card, but she/he does not inform competent institutions thereof, it is considered that the Client Card’s Identification instruments have become known to third persons due to gross negligence of the Client.
    4. The Cardholder commits to provide the Institution with all information necessary to investigate the case of loss, theft or forgery of the Card’s Identification instruments.
    5. The Institution has the right to block the Account (fully or partially suspend operations) and/or the Card (fully or partially forbid to use it), terminate the present Supplement, close the Account and apply other measures described in the General agreement if:
      1. the Cardholder (Client) does not comply with the conditions of Card usage;
      2. the Client owes money to the Institution;
      3. there are other bases for such actions under the legislation or the General agreement.
    6. If the Card has been blocked at the initiative of the Client, the Institution can cancel the blockage only if the basis for blocking the Card have disappeared and the Institution has received a written request from the Client. If the Card has been blocked permanently, it cannot be unblocked. Under a request from the Client blocked Card can be replaced with a new one.
    7. The Institution does not hold any responsibility for losses incurred by the Cardholder (Client) if the Card has been blocked under the procedure described in the present Supplement.
  5. 6. Requirements for the safe use of the Card

    1. The Cardholder (Client) shall:
      1. do not reveal Identification instruments to third persons, and also do not allow and do not create conditions for third persons to learn Identification instruments;
      2. keep the Identification instruments of the Card in secret (provision of the Card for performance of operation is not considered disclosure of the mentioned data);
      3. consider the Card Identification instruments as a valuable document and store it in the same manner as money, checks or other valuable documents are stored.
    2. The Institution recommends not to write or to store the Identification instruments of the Card anywhere additionally. The Identification instruments are secret information and the Client is responsible for disclosure of this information and all operations performed using Identification instruments.
  6. 7. Card Limits and Identification

    1. Issuer has the right to and sets Card monthly limits according to below:
      1. EUR 150 (one hundred fifty)
      2. EUR 1000 (one thousand)
    2. Card Limit shall be denominated in EUR irrespective of Card denomination currency for the ease of consideration.
    3. To comply with one of available Card limits as described by clause 7.1 and receive the Card with appropriate limit, the Client must undergo Authentication procedure to verify his/her Identity. Cardholder personal data will be used to identify him/her as the user of the Card.
    4. Client can receive the Card with the monthly limit of EUR 150 if she/he completes registration in full and provides valid e-mail address and mobile phone number.
    5. Client can qualify to receive the Card with the monthly limit of EUR 1000 if she/he submits via his/her Account valid personal documents as a proof of Identity and Address. Identity and Address proving documents must be of good quality, owned by the Client and not expired (address proof – not older than 6 months). Documents required for Identity and Address verification are Passport or Identity Card; and Utility Bill.
    6. Royal Pay has rights to check document validity at own discretion and deny application and/or request another document/s if seen necessary.
  7. 8. Pricing and Fees

    1. There are no Fees applied to card issuance, maintenance, payment processing or cancellation.
  8. 9. Other terms and conditions

    1. The Card is valid for 2 (two) years. If the Card has been blocked or personal data of the Cardholder have changed, the Client has the right to submit a request for a new Card which will be valid for 2 (two) years
    2. Expiration of validity of the Card does not revoke the validity of the General agreement. If the General agreement ceases to be in force, the Client can continue to use the Card till all funds on the Card Account are used; whereas in order to receive the funds on the Card, the Client shall contact the Issuer. In such case, the Client will not be able to manage the Card via his/her Account in the System.
    3. The Institution has the right:
      1. to transfer the rights for claim that arise from the present Supplement to other persons without a separate consent from the Client.
    4. The Client shall:
      1. on the Account provide his/her relevant contact data where notifications related to the Card will be sent;
      2. hold the responsibility for all debts that arise while using the Card and immediately cover them;
      3. notify about his/her refusal to use the Card 1 (one) month till the expiration date of the Card, so that the Institution would not order a new Card and would not deduct fees if any;
      4. inform the Institution about his/her wish to terminate the present Supplement and pay fees for Card cancellation prior to its expiry;
      5. ensure that the Cardholder acts in compliance with the present Supplement, General agreement and other applied provisions, and hold the responsibility for all actions of the Cardholder;
      6. periodically, at least once a month, check the Card history and payment operations indicated in the history.
    5. The Client shall bear all losses related to Card usage if they have been incurred as the result of dishonest actions of the Client, on purpose, due to gross negligence or in other cases described by the legislation.
    6. The Institution / Issuer does not hold responsibility:
      1. if a third party refuses to accept the Card, or the transaction with the Card cannot be confirmed due to actions of the third party;
      2. if payment confirmation is not received when paying with the Card due to reasons that do not depend on the Issuer or the Institution;
      3. if a third party has provided / transferred goods / services of poor quality, for which the Client has paid with the Card;
      4. for indirect losses or damage incurred when using the Card;
      5. for implementation of loyalty or promotion programs by third persons to the Client.
  9. 10. Complaints

    1. The Client has the right to submit written complaints to the Institution:
      1. about errors or disputable authorized operations not later than in 60 (sixty) calendar days from the day of deduction of funds from the Card;
      2. about disputable unauthorized or inappropriately executed operations not later than in 13 (thirteen) months from the day of deduction of funds from the Card;
      3. document certifying the payment with the Card shall be attached to the complaint (if the Client owns such document).
    2. If the Client does not submit any complaints, it is considered that the Client does not have any complaints against the Institution / Issuer about performed operations or statements.
    3. The Parties shall aim to resolve any disputes, including disputes over the amount of the damage and remuneration, by negotiation.